If you are not completely satisfied with your purchase, you may return it with your original packing slip. We will happily exchange the item or refund your full purchase price in store credits for all new, non-worn product.
|Reason for returning||Return Period||Postage paid by||Options|
|Wrong size||15 days from date order was received||Customer||Exchange or store Credits|
|Change of mind||15 days from date order was received||Customer||Exchange or store Credits|
|Received the wrong item||15 days from date order was received||Pocketpig Diary||Exchange or store Credits or refund|
|Other reasons||For other reasons, drop us an email at firstname.lastname@example.org||Case by case basis||Case by case basis|
- All returned items must be in original condition, unused, unwashed and unworn with labels intact and in its original packaging. We are unable to accept items that are not in the original sale condition and we reserve the right to refuse an exchange should a return item product not meet these requirements or if the product has been damaged by the recipient due to lack of care.
How to make a return or exchange
- Contact us with your request at email@example.com within 15 days of receiving your purchase so we can look out for your returns. You would also need to attach a copy of your order invoice together with your return package. Your replacement item/store credit will be sent to you within 2-4 business days upon receiving the return item. Refunds should be processed within 2 weeks.